Conversational Cartographer
That is how Susan Scott describes herself – conversational cartographer. Howard Schultz wrote the book “Pour your heart into it” – How Starbucks built a company one cup at a time and Susan Scott wrote Fierce Conversations – How to build a team one conversation at a time. Fierce conversations are those in which people come out of themselves and become real interrogating reality, provoking learning, tackling tough challenges and leaving enriched. She is a strong advocate of radical transparency (which many political astute fear to death). Leaders in many organisations is afraid of candour. Susan asks, very subtly if you are an organisation which has honesty and integrity as one of the corporate values and encourage open conversations, how can you have 360 degree anonymous feedback and anonymous surveys – why don’t you have 365 days face to face conversations?
I could not resist myself from revisitng fierce conversations again when I started reading Fierce Leadership by Susan Scott and The Secret Handshake – Mastering the politics of the business inner circle by Kathleen Kelly Reardon.
When you are formulating a people management strategy these books could provide valuable insights provided you are willing to be seen, heard and changed
